aes444's Privacy Policy
Your personal information is our top priority. In this policy we clearly explain how your information is collected, used, and kept secure.
What Information We Collect
aes444 collects the following types of information to provide its services:
Personal Identity Information
- Full name and date of birth
- National ID or passport number (for age verification)
- Email address and mobile number
- Current residential address
Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Transaction history (deposits and withdrawals)
- KYC verification documents
Technical Information
- IP address and device identifier
- Browser type and operating system
- Site access time and session data
- Data collected from cookies and tracking technologies
Gaming Activity Information
- Play history and betting records
- Gaming preferences and patterns
- Bonus claim and usage details
- Customer support communication records
Purpose of Data Collection
We use the information collected only for the following legitimate purposes:
- Account management and verification: For registration, login, and confirming identity.
- Financial transaction processing: To complete deposits and withdrawals securely.
- Customer support: To resolve your questions or issues promptly.
- KYC and age verification: To confirm that only users aged 21 or above are allowed.
- Fraud and money laundering prevention: To protect the security of the platform.
- Responsible gaming: To identify and prevent problematic gaming behaviour.
- Service improvement: To conduct analysis for improving the gaming experience.
- Legal compliance: To comply with applicable laws and regulations.
Cookies and Tracking Technologies
The aes444 website uses cookies to improve your browsing experience.
Essential Cookies
These cookies ensure the basic functionality of the website. They are essential for maintaining login sessions and security protection and cannot be disabled.
Analytical Cookies
Used to analyse patterns of site usage. This information is collected in a fully anonymous manner and helps improve service quality.
Preference Cookies
Saves your language settings, theme preferences, and personal customisations so you do not have to set them up again each time.
Sharing Information with Third Parties
We do not sell or transfer your information to third parties for commercial purposes. Information may be shared in the following limited circumstances:
- Payment processors: Minimum necessary information is shared with bKash, Nagad, Rocket, Upay, and associated banking institutions to complete transactions.
- Identity verification services: With approved verification agencies for KYC and age verification.
- Legal authorities: To comply with applicable laws, court orders, or legitimate requests from government authorities.
- Technology service providers: Technology partners necessary for the secure operation of the site, who operate under confidentiality agreements.
- Fraud prevention agencies: For anti-money laundering (AML) and fraud prevention purposes.
Data Security Measures
aes444 applies industry-standard security measures to keep your personal information secure:
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active.
Access Control
Only authorised personnel can access specific data.
Secure Data Storage
Data stored on servers is kept in encrypted databases.
Data Retention Period
aes444 retains your information only for as long as necessary. In general:
- Active accounts: All necessary information is retained for as long as the account remains active.
- Closed accounts: Certain information may be retained for a defined period after account closure to meet legal obligations.
- Financial transaction records: Transaction data is retained for an extended period to comply with financial regulations.
- Technical logs: Automatically deleted after a set period for site security monitoring purposes.
Your Rights Regarding Your Information
Every user registered with aes444 has the following rights regarding their personal information:
Right to Access
You can request to know what information we are storing about you.
Right to Rectification
You can contact us to correct any inaccurate or incomplete information.
Right to Erasure
You have the right to request deletion of your information in certain circumstances.
Right to Object to Processing
You have the right to object to the use of your information for certain purposes.
Right to Data Portability
You can request to receive your information in a structured, machine-readable format.
Restriction of Processing
In certain circumstances you can request that processing of your information be temporarily suspended.
Privacy Protection for Minors
aes444 strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect personal information from any minor. The KYC verification process is designed to prevent minors from registering. If we become aware that a minor's information has been collected inadvertently, we will delete it immediately and cancel the associated account.
International Data Transfers
As aes444 is a global platform, in some cases information may be processed on servers located in different countries. Regardless of where data is transferred, we ensure that equivalent protection measures are maintained. All our technology partners operate under strict confidentiality agreements and your information is not sold to third parties.
Policy Changes and Updates
We may update this privacy policy from time to time. For any significant changes:
- A notification will be sent to your registered email.
- A clear notice will be displayed on the website.
- The "Last Updated" date at the top of the policy will be changed.
- Continuing to use the platform after an update will be considered as your agreement to the new policy.
Other Important Matters
Third-Party Links
If the aes444 website contains any third-party links, we are not responsible for the privacy policies of those sites. We recommend reading the individual policy of each site.
Security Breach Notification
If a data breach occurs that may affect your rights, we will notify you in a timely manner in accordance with applicable law.
Relationship with Other Policies
This privacy policy should be read together with aes444's Terms and Conditions and Responsible Gaming policy.
Language of the Policy
This privacy policy is written in Bengali and applies to players in Bangladesh. The Bengali version shall be considered final for the purposes of interpretation.
Questions About Privacy?
If you have any questions, concerns, or requests about this privacy policy, please contact our privacy team. We are able to provide assistance in Bengali.
Live Chat Support
Available in Bengali 24/7
Email Contact